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Premium Retail Services

Part of Acosta Group

Engaged Employer

Horrible culture of hire to fire mentality. No real help from management - Territory Sales Manager Premium Retail Services Employee Review

1.0
Aug 10, 2021
Recommend
CEO approval
Business Outlook

Pros

No pros at all from this company.

Cons

You are expected to fill the gaps in coverage if need be more than 2-3 weeks in a row without a day off. If you leave a door dark because you need to rest, you will be written up. Unrealistic sales targets during the pandemic when it first started that resulted in even higher turnover from their 150% rate currently. Run for the hills this company does not care about its employees just how long can we get them to work for us before they quit due to burnout or we fire them for not selling enough phones during a pandemic. Yes lets try and talk that Iphone 11 customer into a low tier cheap Samsung phone because its cheap out the door. Forget qualifying them. Also system is so bad you will lose customers just waiting for it to process. Its also not guarenteed they will get the phone they actually want. The system wont allow for it. Not the place to sell high end phones at all. Not the place to work if you have a family either.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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