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Premium Retail Services

Part of Acosta Group

Engaged Employer

TERRIBLE COMPANY/VERY UNETHICAL - Sales Manager Premium Retail Services Employee Review

1.0
Sep 21, 2021
Recommend
CEO approval
Business Outlook

Pros

MONEY IS DECENT, TEAMMATES ARE GREAT!!!

Cons

HORRIBLY RAN COMPANY! Was with the SAME EXACT Territory for 8 mos. Did fairly well.. get a new DM in August (3rd Different DM in 8mos!!!) She asks if I'd like to takeover a different Territory. I told her that I could not do this. She says okay. Three days later, I receive a call from the new DM, and she says "I've made a decision and it's to move you" "We need someone who has experience (5+yrs) and someone who knows this business, to jump in here and get a fresh start and to take this new territory to a better spot! AGAIN, I say that I CANNOT! In the midst of this happening, my grandfather passed away. So I take bereavement. Before coming back, I send multiple emails to HR asking what my job duties will be since I turned down the "new better offer" I hear NOTHING from them! Finally, I copy ALL OF HR in another email. I get a response, and they say "we've received a call from one of your stores, management says they no longer want you here due to your behavior!!????? I have spoken with EVERY TEAM LEAD, AND EVERY STORE MANAGER, NONE OF THEM SAID THIS!!!! Sooo I was terminated because I said that I COULDN'T just up and leave to a new territory!! Also, I let my team of 8 reps know "hey guys, this is what they're wanting" my ENTIRE team said "we're going to quit if they push u out of here" SURE ENOUGH THEY DID JUST THAT AND SENT HR AN EMAIL STATING THAT THEY WOULD BE RESIGNING! With that and me emailing and copying EVERYBODY, they decided to let me go!!! HORRIBLE HORRIBLE company!!!! HR was great UP UNTIL NEW MANAGEMENT CAME ALONG, THEN THEY WERE ON THE OTHER SIDE AND NOT ON MY SIDE ANYMORE!!!!!

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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