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Premium Retail Services

Part of Acosta Group

Engaged Employer

Poor Pay, mileage reimbursement, management. Stay away - Zone Leader Premium Retail Services Employee Review

2.0
Aug 2, 2023
Recommend
CEO approval
Business Outlook

Pros

You can make your own hours Work by yourself (mostly) The job itself isn’t difficult

Cons

Management has no idea what’s going on or even who they are in charge of. Every week I would have 4 different managers emailing me as if I was under them (I wasn’t). When I was hired we agreed upon a starting pay and within 3 weeks of working was told a new policy was in affect and would have to take a $4 pay cut. Mile age reimbursement is few and far between considering I would drive 150+ miles every day. Slim chances to move up, hardly hired from within. Company can’t be bothered to send shipping labels for returns, haven’t had any return labels for 6+ months now despite asking any and every manager I could contact. “Star Rating” system is inherently flawed and only punishes the most minor mistakes and ignores flawless work. I had no on site training but was expected to travel 2+ hours to train a new for 2 hours of “training”. They throw you to wolves in Walmart and watch as you drown.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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