Pros
I experienced a high level of autonomy from my District Managers, primarily due to the fact that my territory consistently ranked among the highest producers.
Cons
The list of examples and instances could continue indefinitely, but I will give my utmost effort to keep my response concise. The job entails a demanding work schedule of over 55 hours per week, with no allocated days off. Additionally, the work environment is characterized by persistent instances of bullying and excessive micromanagement. The predominant focus of the role involves engaging in sales activities rather than primarily overseeing a sales team. From a legal perspective, this situation would typically qualify you for overtime compensation. However, the company designates you as a manager and provides a salary structure to assert your ineligibility. Despite this classification, your responsibilities resemble those of a team lead, requiring you to dedicate extensive hours. Unfortunately, this results in an inequitable scenario where you do not receive the benefits associated with overtime compensation. Regarding the aspect of compensation and time allocation, it's noteworthy that despite being categorized as a salaried employee, the requirement remains to log a consistent 10-hour workday. Moreover, any instances of needing time off would result in deductions from accrued PTO. An illustrative case is if one were to conclude their workday at 5 PM instead of the standard 8 PM, the District Manager would proceed to deduct 3 hours from earned PTO, even when a full 8-hour workday was already completed. Regarding Paid Time Off (PTO), employees are eligible to accrue approximately 2 weeks of PTO after reaching a specific tenure and achieving Full-Time status. Additionally, "Floating Holidays" are provided, which can be utilized within a 30-day timeframe around certain holidays. It's important to note that all PTO requests must be approved, and the District Manager retains the discretion to deny a request based on business needs. Furthermore, the use of "Floating Holidays" cannot coincide with earned PTO and is restricted from being used on any weekend day (defined as Thursday to Saturday). If planning a standard day off, it's permissible on specific Sundays, Mondays, Tuesdays, or Wednesdays. Sequential days off are not permitted. Even during a "day off," the role entails continuous responsibilities. This includes maintaining hourly check-ins with the team, remaining in frequent communication with the district manager, actively participating in work group chats, attending meetings, addressing unforeseen issues through phone calls, and being prepared to promptly assist in-store situations that require immediate attention. There are noticeable inconsistencies that exist between the information presented in companywide calls/meetings and the messaging conveyed by regional directors or district managers during individual discussions. The companywide calls/meetings predominantly centered on understanding the nuances of new customer acquisition and upgrades. These discussions aimed to align our daily operations and customer retention tactics with this overarching goal, as it directly impacts both Premium and Walmart's financial outcomes. Ensuring customer retention for the designated 6-month period played a crucial role in mitigating potential chargebacks from the providers, enhancing overall operational effectiveness. Both regional managers and district managers placed a strong emphasis on customer acquisition, often prioritizing short-term gains over adherence to legal guidelines and ethical practices. Their focus was predominantly on immediate results, with limited regard for customer retention or the long-term impact on the business. I could elaborate further, yet I'll conclude by highlighting one final drawback. The expectation is to complete all "computer work" outside of business hours. Tasks such as schedule writing, reviewing daily sales figures, updating records, handling paperwork, conducting recruiting and phone interviews, and so forth, often require an additional hour or more each day. The extent of this workload depends on business requirements and the volume of "computer work" needed to be addressed. For additional verification, I encourage you to search for "Premium Retail Services reviews" on Google, specifically filtering the results by wireless. I believe this information will reinforce the perspective that this company lacks employee care and may assist you in making an informed decision to avoid it.
