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Premium Retail Services

Part of Acosta Group

Engaged Employer

Easy work, Lots of stress - Premium Retail Sales Associate Premium Retail Services Employee Review

3.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Easy work, decent pay for work involved. We're understanding of having somewhat of a checkered past and still granting employment.

Cons

Lots of stress, I recommend employees in cellular sales do some of your own research into what you are offering to the customer. By which I employee to inform the customer of what they should expect on their first bill. The more honest you are with the customer, regardless of how long it may make the process(reasonably of course) the less likely you are to have a device returned. Make sure to inform and reiterate the return policy and that if they return the device, to contact the carrier immediately and notify them of that so that they may stand a chance not to be held liable for that first bill of service. We don't work for the carrier companies nor do we sell prepaid devices. You will be asked to do a lot of things from prepaid customers that you are told you can't do or it's a possible terminatable offense.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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