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Premium Retail Services

Part of Acosta Group

Engaged Employer

Company going under water. - Wireless Sales Manager Premium Retail Services Employee Review

1.0
Jan 18, 2024
Recommend
CEO approval
Business Outlook

Pros

intro district manager, pay is decent and they pay gas reimbursement. $0.67 per mile from your house to whatever store you go too,

Cons

No job stability. i was let go after 3 months with minimal training. No team comradery at all. its like high school. people just speak behind your back without addressing you in person. The job hosted a call that just said we are restructuring are we are closing several stores. they let go myself and another 60 managers in a random call at 8:15am. Noone was told about the call until 9-10pm the previous day. I had receive not 1 write up for anything but was told that i don't have a job effective immediately. They want employees to give 2 weeks notice but they give managers no heads up whats so ever. especially when they hired me full time not seasonal. They gave no reason.

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Premium Retail Services Response
2y
Thanks for sharing your perspective with us! The expectation is that Wireless team members are provided schedules 10 days in advance of the week that is being scheduled. Also, we encourage a respectful workplace for all of our employees. We'd encourage you to reach out to review@premiumretail.com so that we can address them. We're sorry to hear you didn't feel supported during your time at Premium.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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