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Premium Retail Services

Part of Acosta Group

Engaged Employer

Has lots of potential but isn't worth it. - Wireless Sale Professional Premium Retail Services Employee Review

3.0
Apr 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Get your foot into the sales world, learn customer service and get used to commission work.

Cons

Commissions are really low and there is massive pressure to force customers into sales that are bad for them. Good people are treated poorly even if they make good sales.

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Premium Retail Services Response
1y
Thank you for sharing your feedback. We appreciate that you recognize the opportunity to gain experience in sales and customer service. We are concerned to hear about your experience with middle management and the pressure to make sales that may not be in the best interest of customers. Please know that we take these concerns seriously, and we encourage you to reach out to us directly at reviews@premiumretail.com to provide more specific details.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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