employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged Employer

The company operates like a revolving door - Territory Manager Premium Retail Services Employee Review

1.0
May 4, 2024
Recommend
CEO approval
Business Outlook

Pros

The company operates like a revolving door, where positions are not designed to retain employees or foster long-term employment. It is evident that they prioritize constant turnover by already seeking replacements for representatives before they are even fully trained. The training program, lasting only two days, leaves little time for comprehensive learning and support, creating a sink-or-swim environment. This approach reflects a lack of investment in employee development and suggests a focus on short-term gains rather than building a stable and committed workforce.

Cons

Lack of training , low commission pay, lack of consistency, support cancels your sales without explination

avatar
Premium Retail Services Response
1y
Thank you for sharing your feedback. We are sorry to hear about your negative experience and the concerns you raised regarding training, support, and compensation. At Premium, we value employee development and strive to create a positive work environment. We currently invest heavily in training and onboarding, but we agree that there is always room for improvement. We take your feedback seriously and are committed to improving the experience for all employees. Please feel free to email us directly at reviews@premiumretail.com with any additional thoughts or suggestions. Thank you again for your input.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

avatar
Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
See reviews by: Helpful|Rating|Date|All