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Premium Retail Services

Part of Acosta Group

Engaged Employer

I finally resigned due to bad manager experiences. I need to trust my manager and be appreciated - Merchandiser Premium Retail Services Employee Review

1.0
May 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Clients, Set my own schedule

Cons

I hired to work Midland. They can't find anyone to cover the zone near my home so they keep hiring new people for Midland and kept trying to force me to cover a zone of hundreds of miles of 2 lane roads without workmans compensation for protection. I hired in non-exempt. I did not hire in to work a zone, regardless to where my home is. I hired in to work Midland. I am a senior citizen that has medicare for auto insurance medical coverage, I NEED to be covered by workmans comp when I work. The per-diem they pay is sub-standard and does not cover gas price. Without travel pay and no workmans come and them forcing me out of Midland with new hires to work an area no one wants was just too much. I was having surgery when they pulled this on me this time. It was a horrible betrayal

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Premium Retail Services Response
1y
We take your concerns very seriously, and we deeply regret that your experience with us was not up to the standards we strive for. Please email us immediately at reviews@premiumretail.com so we can look into this situation and work towards a resolution. We are committed to ensuring our employees are treated with respect and fairness, and your feedback is invaluable to us in improving our practices. Thank you for bringing this to our attention.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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