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Premium Retail Services

Part of Acosta Group

Engaged Employer

Just my 2 cents. - Chromebook Sales Specialist Premium Retail Services Employee Review

3.0
Jun 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Laid back position, easy product to represent.

Cons

At the beginning of the program it was great and then new management came in and just steered it into a wrong direction, you will see favoritism within and who they really look out for. You will most likely work in a Best Buy environment and soon learn you will be pressured to take on an almost Best Buy associate roll due to the limited staff. There is no pay rate increase even when being asked to do more and there is no pathway to a higher position.

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Premium Retail Services Response
1y
Thank you for your feedback. We're glad to hear that you found the position laid back and the product easy to represent. We also understand your concerns about management changes and the pressures of taking on more responsibilities. Regarding advancement opportunities, we do have several pathways for career growth, including our Management Development Program, and encourage employees to explore these options. We’re sorry to hear that you didn’t feel supported in this area and appreciate you sharing your perspective. Thank you again for your input!

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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