employer cover photo
employer logo
employer logo

Premium Retail Services

Part of Acosta Group

Engaged Employer

Some Upside - Client Account Manager Premium Retail Services Employee Review

3.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

New skill sets, schedule flexibility, good benefits, not a normal ‘corporate’ vibe. Very laid back and down to earth people.

Cons

Smaller company so there’s not a lot of advancement opportunities. The pay is not good at all for the amount of work some projects and clients take. Work/life balance is sometimes tough. Almost too laid back at times as weird as that sounds. HR is non existent (team of 2-3) and does not help resolve issues in a timely fashion. Corporate building is dirty and needs work, yet they expect 3 days in office.

avatar
Premium Retail Services Response
1y
Thank you for your review. We’re happy to hear that you appreciated the schedule flexibility and benefits at Premium. We also recognize the importance of work/life balance and are sorry to hear that you felt it was challenging at times. We strive to maintain a healthy balance and will continue to evaluate how we can support our employees better. Regarding the corporate building and HR, we appreciate your feedback and will take it into consideration as we look for opportunities to improve. Thank you again for your insights!

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

avatar
Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
See reviews by: Helpful|Rating|Date|All