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Premium Retail Services

Part of Acosta Group

Engaged Employer

No chance for upward mobility. - Merchandiser Premium Retail Services Employee Review

1.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

You have some flexibility to schedule store visits the way you want.

Cons

They change the positions that are above field reps every year. They will mislead you about how far they want you to travel. They have gatekeepers who will not allow you to progress from a field rep to those coveted corporate positions where they mostly work from home. No matter what skills or background you have it will not matter.

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Premium Retail Services Response
1y
Thank you for sharing your feedback. We understand the frustration of feeling limited in terms of upward mobility, and we are sorry to hear about your experience. Premium offers several opportunities for growth, including our Management Development Program. We encourage our employees to speak with their manager about advancing their career with Premium, as we do our best to promote from within. Thank you for your insights, and we’ll continue to work on improving consistency in leadership and expectations.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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