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Premium Retail Services

Part of Acosta Group

Engaged Employer

Ok work life balance, terrible higher ups - Mobile Expert Premium Retail Services Employee Review

2.0
Jul 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay was decent, commission for successful sales and such.

Cons

Little to no training, environment was less than ideal to make successful sales or be taken seriously. Horrible management as well hope I never have to deal with such micromanagement again.

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Premium Retail Services Response
1y
Thank you for sharing your feedback. We're glad to hear that you found the pay decent and appreciated the commission structure. In regard to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We will share your concerns with our training department so we can continue to grow. We have rigorous onboarding training protocols with the goal of arming new employees with the knowledge they need. We're sorry to hear you didn't feel supported during your time at Premium. We also take your concerns about management seriously and appreciate your input. If you'd like to discuss your experience further, please email us at reviews@premiumretail.com. Thank you again for your feedback. We wish you all the best!

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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