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Premium Retail Services

Part of Acosta Group

Engaged Employer

Bad Management - Sales Representative Premium Retail Services Employee Review

2.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

You work by yourself with no supervision so it has a laid back vibe. The training on the computer was helpful. The commission is great if you work in a busy store/big city and have full time hours.

Cons

Make sure to ask if the position is full or part time. They made it sound like I will get full time hours and only got like 19. The management isn’t very professional. Depends on where you work probably. But my supervisor literally told me “it’s not fair” that I’m missing work (because I had covid) and that they had a family emergency. Well that sucks and I hate it but you can’t just tell your employee who has covid that missing work “isn’t fair”. I use to manage a store and I never done that. The most I would say to someone missing work is if they are getting close to a write up or termination. Also, my manager wasn’t a good trainer. I learned more on the online classes. Lastly, they never update you on “on sale” stuff. I had to ask every day and it seemed like it irritated them like I’m suppose to know when sales change.

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Premium Retail Services Response
1y
Thank you for sharing your experience. We're glad you found the training and commission structure beneficial. However, we’re sorry to hear about the challenges you faced with management, communication, and hours. We take your feedback seriously and will review our practices regarding the accuracy of job descriptions, the professionalism of our management, and the handling of employee concerns. Ensuring that our management team is supportive and communicative is a priority, and we are committed to improving our processes based on your insights. As you know, integrity is one of our guiding beliefs. If you feel that this has not been met, we encourage you to reach out to HR immediately. We also encourage employees to keep lines of communication open with their manager. If you can share more details about your experience, please reach out to reviews@premiumretail.com. Your input is valuable as we strive to improve our practices. Thank you for helping us in this effort.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
4mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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