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Premium Retail Services

Part of Acosta Group

Engaged Employer

Help is few and far between - Field Representative Premium Retail Services Employee Review

2.0
Oct 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Your daily schedule are not set in stone. You must complete the weekly work load by end of the pay period or the manager unprofessionally and sarcastically threaten your job.

Cons

The compensation for travel (mileage moneys] is rigged against you and I was assured by the hiring manager it was a simple, to and from job site mileage calculation paid at Federal rates, it was half that. And to your first and from your last job site you get zero. A routing software makes sure the company always has the advantage. This one thing blatantly shows company greed and why they have such a high turnover and disgruntled former workers.

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Premium Retail Services Response
1y
Thank you for your feedback. We're sorry to hear about your experience, particularly regarding the compensation for travel. We take concerns like these seriously and want to ensure all employees feel fairly treated. We do extensive research to ensure our mileage reimbursement aligns with industry standards, but we understand your frustration and will review your feedback carefully. Regarding management, we value your input and encourage any further details you’d like to share. Please feel free to reach out to us directly at reviews@premiumretail.com. We are committed to improving the experience for our employees and will consider your advice.

Explore other reviews about Premium Retail Services

5.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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