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Premium Retail Services

Part of Acosta Group

Engaged Employer

Toxic Work Culture, Retaliatory Practices, and Zero Accountability - Wireless Sales Representative Premium Retail Services Employee Review

1.0
Jul 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Some coworkers were decent people trying to survive the chaos. Occasionally flexible scheduling—until you speak up.

Cons

Retaliation is real. After raising concerns about unethical sales practices and questionable leadership behavior, my hours were deliberately cut and my role was quietly posted online before I was terminated—without explanation. Deflection and blame-shifting are the norm. Management deflects responsibility onto frontline employees for systemic issues they refuse to address. Silencing is policy. Speaking out about wrongdoing is met with passive-aggressive punishments, cold shoulder tactics, and ultimately termination. Unrealistic expectations. You’re pressured to push wireless conversions across all carriers—even when customers clearly state a preference. Refusal to do so impacts your hours, reputation, and job security. No HR protection. Concerns brought to leadership vanish into the void or are met with empty corporate-speak. Job insecurity is weaponized. If they don’t like you, they’ll find a way to replace you quietly—and fast.

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Premium Retail Services Response
10mo
Thank you for sharing your experience. We’re truly sorry to hear about the concerns you raised, as this does not reflect the culture we strive for at Premium. We take feedback like this very seriously and would like the opportunity to learn more so we can address it directly. Please reach out to us at reviews@premiumretail.com so our team can connect with you.

Explore other reviews about Premium Retail Services

5.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility, environment, helpful leadership, part time

Cons

I can’t think of any cons

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Premium Retail Services Response
3mo
Thank you for the great review! We’re so glad to hear you enjoyed the flexibility, environment, and support from leadership. Creating a positive experience for our part-time team members is very important to us. We appreciate the time you spent with Premium and wish you all the best in your next chapter!
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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