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Premium Retail Services

Part of Acosta Group

Engaged Employer

DONT DO IT. - Anonymous employee Premium Retail Services Employee Review

1.0
Aug 14, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You are for the most part ontimeliness. timeline.

Cons

The pay is awful. Multiple people have worked for acosta (who owns premium, they merged and are now premium workers) that get just barely above minimum wage, after working for the company for over 10 years. They treat their workers like garbage. Insurance is EXPENSIVE. You have to drive your own personal vehicle, and get paid pennies on the mile. Just don't do it. Its not worth it. They fired all of the good managers when acosta and premium merged. They only kept the Managers that they knew they could mold into what they wanted. Over worked, under paid. But dont forgot, they are in complete control over your paid time off/earned time off. Hopefully you dont have any trips in the winter because they only want you to take time off in the summer. And dont forget, you're a 40 hour a week employee, but they will only give you enough work to schedule 10 hours a week. Or the opposite, give you 85 hours of work a week, but you aren't allowed to work over time so figure that out on your own cause its not their problem.

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Premium Retail Services Response
9mo
We’re sorry to hear about your experience and appreciate your feedback. Our pay and mileage reimbursement are designed to align with industry standards, and we regularly review them to stay competitive. We’ll continue working to improve benefits, workload balance, and overall support for our team members.

Explore other reviews about Premium Retail Services

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Made my own schedule every week.

Cons

Management wasn’t super helpful all the time.

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Premium Retail Services Response
3mo
Thank you for your review. We’re glad to hear you valued the flexibility and independence of the role. We also appreciate your honest feedback regarding management support. We’re always working to improve communication and ensure our employees feel supported in their roles.
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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