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Premium Retail Services

Part of Acosta Group

Engaged Employer

Poor management - Client Account Manager Premium Retail Services Employee Review

3.0
Aug 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Hybrid or remote Mostly positive coworkers

Cons

Bonus based on favoritism No training or guidance No accountability from management, prepare to be a scapegoat Nique Fajors

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Premium Retail Services Response
9mo
Thank you for sharing your feedback and for your time at Premium. We’re glad you had positive experiences with flexibility and your coworkers. In regards to training, we currently invest heavily in employee development and training; however, we do agree there is always room for improvement. We also take concerns about accountability and fairness seriously and will share your perspective with our leadership team as we work to strengthen support and consistency across the organization.

Explore other reviews about Premium Retail Services

5.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility, environment, helpful leadership, part time

Cons

I can’t think of any cons

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Premium Retail Services Response
3mo
Thank you for the great review! We’re so glad to hear you enjoyed the flexibility, environment, and support from leadership. Creating a positive experience for our part-time team members is very important to us. We appreciate the time you spent with Premium and wish you all the best in your next chapter!
2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

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