Okay... - Client Success Manager Press Ganey Employee Review

2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work allows for flexibility. If you're lucky enough to have good managers, that's huge Pro.

Cons

Owned byprivate equity firms so their profit is #1 priority. 1. Negative morale on Tech and client facing roles. Overworked with little support. 2. Too many layoffs creating more work for remaining employees with no title change or pay increase. 3. Product has a lot of missing functionality and no plans for addressing, very painful for current clients and puts those on front lines in uncomfortable position. 4. Constant hiring or compensation freezes, below average pay, expensive medical benefits.

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5.0
Dec 21, 2025
Recommend
CEO approval
Business Outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

New virtual backgrounds now that we’ve moved from Microsoft to Google platform.

Cons

Worst place I’ve ever been stuck working. Horrible “management”, no communication, constantly shifting expectations, an insane workload for the pittance we get paid, employees like myself on the verge of breakdown. Also I’ll mention the absolutely embarrassing salary we are paid. I’m making less now that we have been acquired by Qualtrics, which is great. Also we are required to “time track” everything we do all day - supposedly to help management see how long our tasks take so then can allocate resources accordingly. But we all know that’s not gonna happen. I’m to the point where I’m considering quitting with no safety net. This job has eroded my metal and physical health to a point where I simply cannot continue here. AVOID AT ALL COSTS.

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