I should have left a year ago - Application Support Press Ganey Employee Review

2.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Teams are very supportive because we’re in the trenches together. Client relationships are fantastic, if you’re allowed to have them and don’t have to work in the “pod” model. Flexible schedule to manage work/life balance. Unlimited PTO so you can take a break from the chaos.

Cons

Pay inequality across the Patient Experience department with no opportunities for growth or advancement in the role. Promotions and raises outside of the 2% annual don’t exist. Hybrid schedule forced on those who live within 45 miles of an office while others can continue to work remote *another inequity*. Leadership is constantly changing and making decisions without vetting the downstream impact on processes and the actual people doing the work for clients.

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5.0
Dec 21, 2025
Recommend
CEO approval
Business Outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

1.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

New virtual backgrounds now that we’ve moved from Microsoft to Google platform.

Cons

Worst place I’ve ever been stuck working. Horrible “management”, no communication, constantly shifting expectations, an insane workload for the pittance we get paid, employees like myself on the verge of breakdown. Also I’ll mention the absolutely embarrassing salary we are paid. I’m making less now that we have been acquired by Qualtrics, which is great. Also we are required to “time track” everything we do all day - supposedly to help management see how long our tasks take so then can allocate resources accordingly. But we all know that’s not gonna happen. I’m to the point where I’m considering quitting with no safety net. This job has eroded my metal and physical health to a point where I simply cannot continue here. AVOID AT ALL COSTS.

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