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Exceptional Onboarding Experience and Supportive Leadership - HX Client Success Manager Press Ganey Employee Review

5.0
Jul 18, 2025
Hx client success manager
Recommend
CEO approval
Business Outlook

Pros

The on boarding process at PG is one of the best I’ve ever experienced. From day one, the company lays a strong foundation for success. Comprehensive resources are provided, including clear timelines, links to relevant learning modules, and social media connection points. New hires are assigned mentors early on, creating a strong support network. Leadership is highly accessible – within my first week, I had a one-on-one with my Director, participated in a meeting with the VP and new hire peers around team goals, and was scheduled to meet with mentors in week two. The learning modules are thoughtfully designed and provide a solid introduction to PG‘s best in class product portfolio.

Cons

I do not have any cons to share.

Explore other reviews about Press Ganey

5.0
Dec 21, 2025
Client success
Recommend
CEO approval
Business Outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

1.0
Jul 19, 2026
Miserable trapped employee
Recommend
CEO approval
Business Outlook

Pros

New virtual backgrounds now that we’ve moved from Microsoft to Google platform.

Cons

Worst place I’ve ever been stuck working. Horrible “management”, no communication, constantly shifting expectations, an insane workload for the pittance we get paid, employees like myself on the verge of breakdown. Also I’ll mention the absolutely embarrassing salary we are paid. I’m making less now that we have been acquired by Qualtrics, which is great. Also we are required to “time track” everything we do all day - supposedly to help management see how long our tasks take so then can allocate resources accordingly. But we all know that’s not gonna happen. I’m to the point where I’m considering quitting with no safety net. This job has eroded my metal and physical health to a point where I simply cannot continue here. AVOID AT ALL COSTS.

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