Pros
The pay was decent. I enjoyed working with most of the people. Discounted Wireless plans.
Cons
Zero training. I had a regional director inform me that he didn't believe in training. "Once you get the job you should know how to do the job". The pay plan changes month to month. A huge emphasis is being placed on accessory sales, but the accessories the send you are lackluster. If you aren't selling an iphone your case selection is going to be extremely limited. Not huge on ethical sales. I lost count of the number of times I was instructed to have my staff lie to customers to improve Top Tier data sales or PRPO numbers. Along with reporting 2 separate stores for theft or fraud and watching those employees not only stay with the company But move up the management ranks. Impossible to get home office to respond to you. If I had an issue I would have to call/email numerous times and eventually get my District manager or Regional Director involved to get it resolved. The IT department can be a challenge to deal with. I'm not sure how reliable this is, but my District Manager informed me that Prime outsources all the IT work to Pakistan. Promotions are often decided before anyone else is made aware that an opening for that position is available. Terrible work life balance. Conference calls on days off, I had mandatory conference calls during vacation time. Constant texts about lack of involvement on group me even on days off.