Pros
If you’re okay with a lower hourly pay, it’s easy. You sit around for most of the day, and the locations are kept at minimal staffing so when there is a spike in volume be prepared for angry customers.
Cons
Upper management is extremely rude to any employee who does not hit their numbers. Insults and cuss words are customary on the numerous conference calls you’re forced to participate in. Even when employees would schedule time off they still had to log in and participate in the calls. Very throw you to the wolves environment, someone will very quickly show you something and then expect you to pick it up immediately and run with it. There are the good employees who end up there and make it worthwhile, but there are also the not so good employees who make it more unbearable.