member service agent - Member Service Agent Prime Therapeutics Employee Review

very nice company and nice staff

I don't have any complaints or cons

- VTO during non-peak season - Mandatory and Voluntary OT during peak season - Few calls per day - personable employees

- it’s nearly impossible to get hired on full-time. - as a contractor, you have no benefits and can’t partake in any of the company events or even give kudos to your colleagues. - the metrics are somewhat doable, but there are many technicalities that cause them to mess up a lot of the time. - Two months prior to being fired without warning, I was under the impression I was on a written warning, and not a final but was told I would get a follow up email letting me know about it and I never got that email. I did persist and ask about it a few weeks later and still had no follow up. - if you are a contractor, they will look for anything in your performance to fire you as soon as the peak season is over. A colleague was fired that same week due to suspicion of them having a mouse mover with no evidence provided. -I worked 12 hours a day, 7 days a week for two months straight with no days off until they made it mandatory to have at least one day off per week. - two days prior to me getting fired, in a meeting I was told that everything was looking great and that I was fine. It’s very odd how that tune changed abruptly.