Overworked and underpaid with little to no opportunity for upward advancement. - Anonymous employee PrimePay Employee Review

1.0
Sep 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only thing that comes to mind is that Primepay orders food for employees sometime. I would actually list this as a con. When people can't afford to fix their cars, it's probably a better idea to put the money back into peoples pockets, instead of having terrible pizza once in a blue moon...

Cons

After Zendesk was implemented employees were forced to work twice as hard, with no additional compensation. Work/life balance was zero and no one will guide you. Employees are just numbers. Management does not care.

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PrimePay Response
8y
Thank you for this review. PrimePay is making a concerted effort to make sure the work/life balance for its employees meets everyone’s expectations.

Explore other reviews about PrimePay

5.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

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PrimePay Response
11mo
Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.
3.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

nice facility great coworkers successful product platform

Cons

low salary non interest on feedback low manager support- overworked leaders

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PrimePay Response
1mo
Thank you for taking the time to share your feedback and for your years with PrimePay. We’re glad to hear you enjoyed the facility, valued your coworkers, and believed in the strength of our product platform. We also appreciate your honest feedback regarding compensation, support, and leadership workload. We understand how important it is for employees to feel heard and supported, and feedback like yours helps us continue evaluating opportunities for improvement across the organization. We wish you the very best in your future endeavors and appreciate the contributions you made during your time with us.
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