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      Principal Financial Group

      Engaged Employer

      Principal Financial Group reviews

      Poor culture - Customer Service Representative (CSR) Principal Financial Group Employee Review

      2.0
      Sep 25, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and great benefits

      Cons

      Worked in customer service. Supervisors aren't helpful and I was told more than once that I didn't need to know my job, just sound confident. They didn't care if the customers questions or paperwork was filed. A customer had to yell at us before supervisors would help and something would actually get processed.

      avatar
      Principal Financial Group Response
      9mo
      Thank you for bringing this to our attention. At Principal, we take these matters very seriously, and we have directed it to the appropriate internal contact who will evaluate this in accordance with our procedures.

      Explore other reviews about Principal Financial Group

      5.0
      Jul 2, 2026
      Data engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great worklife balance and flexible hours

      Cons

      Not top end in pay within the industry

      avatar
      Principal Financial Group Response
      1w
      We appreciate your feedback! Hearing that you felt supported reinforces what we're proud of—the strong community we've built together.
      3.0
      Jul 8, 2026
      Retirement specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity to start a career. You can legitamitely move throughout the company starting with this role.

      Cons

      Bad contact center environment. Back to back calls every day. They only discuss call times and never what leads to the numbers.

      avatar
      Principal Financial Group Response
      6d
      Thank you for sharing your experience. Your feedback plays a vital role in helping us improve as an employer.
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