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Principal Financial Group

Engaged Employer

The culture has changed - Customer Service Representative Principal Financial Group Employee Review

3.0
Apr 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and work arrangements - (work from home, etc.) Great technology Opportunities to advance if you work in certain locations

Cons

The culture at Principal has evolved over the years. Principal has great technology, but they try too hard to be all things to all customers. There are too many products and services to try to keep straight. Tons of great tools, but how great are they if clients are not using them? There's too little proactive instruction on the tools and services. Leadership is spread too thin and they are hands off/out of touch with what their team is doing. Leaders don't have time to listen to or act upon feedback from their team. Training at Principal has also changed. Very vague training and if there is, it's canned, overly broad and there's very little opportunity to ask questions or figure out how to apply it to your role.

Explore other reviews about Principal Financial Group

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great worklife balance and flexible hours

Cons

Not top end in pay within the industry

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Principal Financial Group Response
3d
We appreciate your feedback! Hearing that you felt supported reinforces what we're proud of—the strong community we've built together.
3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great opportunity to start a career. You can legitamitely move throughout the company starting with this role.

Cons

Bad contact center environment. Back to back calls every day. They only discuss call times and never what leads to the numbers.

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