Customer service - Customer Service ProMedica Employee Review

1.0
Aug 9, 2018
Recommend
CEO approval
Business Outlook

Pros

I had my own desk/cubicle.

Cons

Applied for and took test for insurance/coding position, had my CPC certification current, and was offered insurance/coding job. I accepted and the first day was put at a cubicle desk, given a headset and told I’d be taking customer calls for people to pay their bills. Huh? Great, bait and switch. Was told if any questions, just ask. That was a mistake. Got eye rolls and “now what?” when asked a 2nd question. Coworker took call from a client that did not pay their bill, but when she got off the phone, she ripped on them for being on Medicaid, saying all us hard workers were the ones paying their bills. Uh, just so you know, I was on Medicaid while I worked for Promedica because I wasn’t offered any insurance, and I was quite offended when you were on your rant. Come down off your high horse; there are people that work and are on Medicaid. Said “hi” or “good morning” everyday to at least 10 people on the way to my desk... made it a little test every day because I noticed maybe 1 of those people replied. Everyone for themselves.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Low stress. Leave work at work

Cons

Potential to be mandated over

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

People I work with are great

Cons

Pay and company politics, nepotism

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