Great Place, but there is room for improvement - Application Programmer Progressive Insurance Employee Review

4.0
Oct 28, 2008
Recommend
CEO approval
Business Outlook

Pros

I think the best thing about Progressive is the opportunity. I have had 2 promotions in the 4.5 years that I have been here. The vacation time is pretty typical, about 3 weeks to start and an additional week at 5 & 15 years. I will say that morale is all about your manager. My previous manager was awful, and that time it was a little bit of a rough time to work here. But eventually word made its way around and he was let go. My current manager is terrific. He completely recognizes our personal life, and is happy to help with our career goals even if that does't help him with his Job Objectives.

Cons

Oddly enough one of the downsides is also Career Opportunity. My department is entrenched in job skills that are not very marketable, because it uses alot of in-house applications. Project work using more common tools have been hard to come by. Since the Reduction in Force in 3rd quarter 2007, there have been some fears about job security. In my opinion, I'm not sure there are many places left today where that is not a concern. I think the Health Benefits are pretty expensive, but that is also happening in most companies. And my perception of "good" could be skewed since much of my family is in the Health care field, and those health benefits are better.

Explore other reviews about Progressive Insurance

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Cons

It's harder to move into a role outside of your department, but easy to move laterally within it.

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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