Excellent Pay! Excellent Management! Great Opportunities for Advancement! - Customer Service Representative Progressive Insurance Employee Review

1.0
Sep 15, 2011
Recommend
CEO approval
Business Outlook

Pros

If your manager likes you life is easy. Very easy to get away with doing anything other than something. You may have no skills but if you have a loud mouth you will go far. Management is very competent and OE Surveys are completely anonymous. Promotions are fair and managers have keen awareness of what their employees do day in and day out. The new project execution model works great! Despite millions of dollars being wasted on several large IT projects that went through months of planning, I'm confident that there will be no RIFs.

Cons

Too many employees on H1-B Visas. Benefits are quickly being wittled down to nothing. Opportunities to advance are limited. Employees are slowly but surely being replaced by contractors. I'm expecting to be unemployed within one year.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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