Progressive is an extremely racist and condescending company to work for - Anonymous employee Progressive Insurance Employee Review

1.0
Aug 10, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a decent number of perks for their employees and they pay slightly above average. The medical benefits aren't bad, either.

Cons

In my opinion, if you're a racial numerical minority, and more importantly a male racial numerical minority you can expect to be critiqued and nit-picked more harshly than your Caucasian co-workers. They have their token ethnic employees strategically placed throughout the company, but by and large I wouldn't expect to be treated fairly by management if you're not Caucasian and if you're a male numerical minority. I can't say that I'm surprised (this is America after all). I just thought that Progressive would do a better job of hiding (what I personally consider to be) their biases and how racist they are.

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Jun 1, 2026
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Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
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Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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