4.0
Dec 16, 2011
Current employee
Tempe, AZ
Recommend
CEO approval
Business Outlook
Pros
good pay and adjustments according to market (inflation rate for area).
Cons
management could be better and more qualified.
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Users say... "Benefits provided were great and cheap" "Pretty good pay for taking calls all day and having a license to take with you." "Work from home is great and very easy to do and you manage yourself" "Great culture and very family oriented" "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive."
Users say... "No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" "Poor management and focus on metrics" "The team you are on can be changed on whim with very little notice and moved under a different supervisor." "I had a great manager and then a terrible one." "Long hours (45+ per week) on a consistent basis required to complete the heavy workload"