There are worse places. - Resolution Specialist Progressive Insurance Employee Review

3.0
Dec 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, 401K. Fellow employees are mostly okay; they're doing the same job you are so camaraderie is high.

Cons

If you work in the contact center (claims or customer service), your schedule is dictated by business need. Same as any contact center.

Explore other reviews about Progressive Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and work life balance

Cons

Unrealistic expectations Nothing else really

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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