Pros
Benefits are good. Bonus is nice if you make it through the whole year. Some growth opportunities if your willing to relocate if your in a smaller office. With the high volume, managers will try to work with you to get caught up.
Cons
Heavy work load w/ unrealistic expectations. Claims volume very high w/ no down time. Goals and expectations don't coincide with the volume. Claims Generalist is the worst job you can have at the company and everyone will tell you that when you get there and tell you to do what you can to get out of that roll as quick as possible. Lack of initial training on processes. It was mostly trail and error, doing something then being told you were doing it wrong. Duplicative and long processes that make the getting the job done more time consuming that also contributes to why heavy workload is unmanageable. Pay is decent but still lower than industry especially for the workload and the amount of work that you are required to do in this position.