Pros
There has been continuous and steady growth in the last few years which in turn created many advancement opportunities —it’s both exciting and motivating! If you have career aspirations or goals you’re set on achieving leadership is there to help you every step of the way. Pay is very competitive on top of a 401k that matches up to 6% and a year-end bonus (Gainshare). Shift differential pay is given if your scheduled to work on weekends or evenings after a certain time. After one year of working for the company, employees are even provided 8 hours of paid time that can be used for extra-curricular work activities (such as seminars, events, etc.) at will of the employee. Very flexible attendance policy which helps to promote work-life balance. There is also the option to work from home, available to any employee as long as they are meeting performance expectations. Recent company growth has opened up many opportunities for leadership and specialty teams. Certain roles require licensing, but Progressive provides paid training. All costs, such as necessary education, testing fees, license renewals and continuing education are covered by the company so long as you stay in a role where the license is of benefit.
Cons
It is a call center, and with call centers there is always the risk of burnout. Calls for the most part are back -to-back. There are also metrics and performance expectations that are definitely achievable but not always easy. Hours of operation for the café are too limited especially now with the site being open both until 8pm and on Sundays.