"Progressive" is "Unprogressive" - Customer Service Representative Progressive Insurance Employee Review

3.0
Aug 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Great, hard working, and caring co-workers Business Casual Flexibity to manage schedule Job Stability This is a good company to learn the Insurance business

Cons

Progressive lacks innovation and career growth. This is not the same company I started working for five years ago, the constent changes are not for the better. The company used to be very customer and employee centric, now it's all the bottom line. Lack of proper training for new employee's and micromanagement of the tenured employee's will hurt the company in the long run. CEO and Senior Management are completely "out of touch", encourage bureaucracy, and do not value it's employee's, morale is low and employee's are "burned out" as a result. The software and processing systems are out of date, which makes my job very difficult. This company is a "dead end" job, not a place to have a career and retire.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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