Trust the numbers - Customer Service Representative Progressive Insurance Employee Review

1.0
Aug 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is great. No one can touch that in this area.

Cons

You will be worked like a dog and anyone who objects is labeled negative. The best advice I got was"Progressive says they want your opinion and feedback, they really don't. Just nod, tell them every idea they come up with is great." She was right! Five years later, that woman is still working there, getting promoted while her peers who spoke up are gone. I tried speaking up a couple times, not worth the label of being negative. As an example of my newly restored belief in just doing what I'm told, we had a powerpoint about a new program. One of the pages (after a quick technical explanation) said "Trust the numbers...the numbers are correct" People laughed, but after six years, I said, yep, I trust the numbers. Because, really, who and I to tell management how to run the company in the ground. They need no help!

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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