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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Customer service is sales - Customer Service Progressive Insurance Employee Review

      2.0
      Jun 17, 2019
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was decent. Benefits were good. Culture appeared strong. Some customers were happy and appreciative.

      Cons

      The customer service role was really more of a sales role. There were a lot of metrics tracked, as with any call center, but the sales conversion numbers were by far the most important to Progressive. A high percentage of customers called due to premium increases and there were limitations to what could be done in those situations, except spin and redirect.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 7, 2026
      Insurance sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great support, great pay and lots of opportunities to grow your career.

      Cons

      No cons in my opinion

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
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