Wonderful place to work! great atmosphere - Customer Service Representative Progressive Insurance Employee Review

5.0
Jan 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, OT always available, large bonuses, friendly coworkers, open door HR policy

Cons

Not much room for advancement, Claims department is highly sought often and space is limited. Also, some higher level jobs seemed to select their candidates- playing favorites was apparent

Explore other reviews about Progressive Insurance

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Benefits Work/Life Flexibility Paid time off

Cons

working holidays working weekends management benefits equipment

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

See reviews by: Helpful|Rating|Date|All