Progressive is going down hill fast! - Anonymous employee Progressive Insurance Employee Review

1.0
Apr 13, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I get paid. that is it!

Cons

When I first started with this organization back in 2004, it was a special place to work. Progressive call center was not like any that existed. In the last 9 years, This place has gone DOWN HILL!!!!! Management just wants to make money! Its not about the customers anymore! its about numbers! and hitting those numbers. It is about the shareholders!!!! and not the customers or the employees that work their butts off day in and day out on the phone!!!!!!!

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5.0
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Pros

Great management and work life balance

Cons

Unrealistic expectations Nothing else really

2.0
Jul 4, 2026
Recommend
CEO approval
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Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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