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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Company is good, customers are not - Resolution Consultant Progressive Insurance Employee Review

      4.0
      Apr 17, 2021
      Resolution consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Decent pay and bonuses (after working for many years). Mostly great leadership with few exceptions.

      Cons

      Customers are very abusive and unstable (screaming, threatening, derogatory remarks, harassing and manipulative). This type of work deserves more time off and higher pay. Job growth seems to have completely halted recently. Internal job postings are VERY competitive and are a lot of times just more work for the same pay (called loan-in positions). Management is now aggressively shoving this "diversity and inclusion" down everyone's' throats.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 15, 2026
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

      Cons

      High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
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