Great environment... Very flexible - Customer Service Representative Progressive Insurance Employee Review

4.0
Aug 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Gain share bonuses, ability to shift/alter your schedule the same day, you have a lot of control over your scheduling, fun environment, tolerant culture, lots of events for the employees, monetary bonuses for your performance

Cons

You will not advance far without having your degree, hours/shifts offered are limited...also company is moving towards a performance based schedule bid system, must work mandatory 8 holiday hours per year, limited employment options without a degree regardless of your past work experience, customer service position is also "soft sales" meaning you are required to make certain offers to the customer (part of your metrics)

Explore other reviews about Progressive Insurance

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, culture, and growth

Cons

Used to have amenities but believe they went fully remote

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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