12 years customer service - Senior Processor Progressive Insurance Employee Review

5.0
Aug 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

Cons

personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

Explore other reviews about Progressive Insurance

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the best companies to work for- excellent benefits and compensation, intuitive tools to make the job easier, the ceo cares. They want you to grow and succeed and are invested in you.

Cons

It’s insurance adjusting— can be stressful, but that’s to be expected.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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