If I could give it zero stars I would - Claims Generalist Associate Progressive Insurance Employee Review

This was easily the worst job I ever had. I easily worked 50-60 hours per week as a claims adjuster, and that was the expectation of management. In spite of the constantly evolving job expectations and changing job processes, no one on my team ever received anything besides a "meets expectations" on their performance evaluation. Management pressured staff to put Progressive before their family, friends, and health. I am disabled and was guilt-tripped for needing time for doctors appointments and continuing care. I was even pressured into working the morning of an abdominal surgery, and my then-supervisor attempted to force me to take a full 8 hours of paid time off rather than a half day because I only was able to work 3.5 hours instead of 4 - before an abdominal surgery. I was pressured to come back to work sooner than I felt able, and to come back into the office rather than work from home after my surgery. When I requested a transfer to the Atlanta office because my partner and I became engaged, it was denied outright, without even a conversation. Staff in the office referred to the Memphis area as "Africa" due to the "sketchy" nature of our customers and claimants. When the pandemic began and we began to work from home, my supervisor changed, and he began to immediately chastise me for my work ethic, and told me I needed to "prove myself" even though I routinely worked more claims than many other team members. The workload was unfair and unpredictable and unequally distributed between Tennessee offices, and management would not step in to help. They seemed unwilling to hire more claims adjusters and our team was significantly overworked and overstressed. No one had a good work life balance. Finally, when I expressed discomfort that the office wanted to honor Kobe Bryant, because he had been accused of assault, and there were likely assault survivors who would be uncomfortable, the district manager told me that there were people uncomfortable celebrating Pride month, and I just had to deal with it - knowing that I am gay. This job affected my mental and physical health, made it difficult for me to have relationships outside of work, attend doctors appointments, or come into the office without panicking. Don't work for Progressive Insurance.