you get into it what you put out of it - Inbound Sales Representative Progressive Insurance Employee Review

3.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.

Cons

call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.

Explore other reviews about Progressive Insurance

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, culture, and growth

Cons

Used to have amenities but believe they went fully remote

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

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