Pros
Same work everyday, you already know what to expect. Pay is decent, generous PTO, sliding schedules/single day switch options so you can move your hours around approval permitting. Lots of opportunity for overtime. Supervisors are all very nice, understanding and give you opportunities for growth.
Cons
Call volume. The calls are way too much and way too stressful. You're only allowed 90 minutes total for break; an unpaid hour lunch and 2 paid 15s.. not enough time to decompress from the heavy call volume. Bathroom breaks are used on your break time; not a good position if you have digestive problems. You're performance is measure by metrics; how long calls are, how well you deliver customer service and how well you can do multiple things while on a call for a set amount of time.