Overall good place to work - Claims Generalist Progressive Insurance Employee Review

4.0
Jun 30, 2022
Recommend
CEO approval
Business Outlook

Pros

-Company does care about employees. When Covid hit, they suspended all hiring, internal and external, so they could move people around to different departments if needed so they could avoid having to lay anyone off. -Supervisors do want you to succeed and progress within the company. -PTO is good and easy to use. -Pay is good. -Supervisors will help you with your time management if they see you are struggling with it. -The other adjusters will help you learn the process and give you tips they’ve learned or been taught. Truly is a team environment where everyone wants everyone else to succeed.

Cons

The workload can be a lot, especially if you struggle with time management. When you start, if you’ve never been in a position like this, there is a learning curve because of how much is involved with claims. It does take a bit to get your work life balance in place because there is a lot to it, but tenured adjusters always help the new reps learn that.

Explore other reviews about Progressive Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management and work life balance

Cons

Unrealistic expectations Nothing else really

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Cons

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

2
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