Pros
Progressive is committed to developing their people, providing in-depth training and coaching. I met some of the best people while working here! They offer up to 6% match for 401K and give back to their employees via profit sharing based on meeting profit goals. Top performers can receive monthly performance bonuses. They offer ergonomic workspaces, onsite health care, fitness center, & cafeteria.
Cons
An employee used to be able to move between departments much easier. Now, it's nearly impossible to get out of the call center. The call center employees receive the lowest percentage of profit sharing and they are the ones directly interacting with customers & contributing to the bottom line via new sales and retention. Depending on call volume, reps can leave early; usually resulting in longer hold times for customers, causing the remaining reps to deal with aggravated customers.