Pros
Pay is good You can select your shift Pay raises often 3 month training before answering phones Offers 8hr of develop time that you can use to take educational classes about programs, culture aspects, or volunteering You can request PTO up to anytime
Cons
You have to do sale offers or you will get written up if you don’t meet the metrics Even if you go part time the metrics are still the same as full time PTO is not given to you at once, they disburse it every pay period, full time gets 6hr every two weeks and part time 2hr every two weeks Supervisor has to allow you to move departments, they can prevent you from changing positions Say there is not a lot of turn over but in the Spanish line we have a wait up to 1hr or more everyday with an average of 50-90 calls waiting If you have internet issues you can either use PTO or dock which would mean a write up One of the metrics is you have to be friendly and chat on your group team, this could be saying good morning on chat or talking on chat. If not it could affect your review at the end of the year. They educate a lot on culture differences in employees but not on disabilities that are neurodivergent such as autism, adhd, that could affect how you socialize on the calls. They require you to be friendly and talkative with clients even if they know you are struggling.