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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      Solid career with wonderful people - Multiline Representative Progressive Insurance Employee Review

      5.0
      Dec 2, 2022
      Multiline representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work environment is one of their guiding principles and it really shows. I truly miss my supervisors, managers, and co-workers, it really was like a family. I felt comfortable with and supported by management The culture is not too uptight. It is a team-based environment and if a teammate is struggling it's easy to get help. Communication at the cohort level is open. Compensation can provide a very comfortable life with a bit of tenure. The benefits are good!

      Cons

      It's claims and can be frustrating dealing with customer disputes. It is understandable because of the nature of the game, but if you try to not take it personally and strive to maintain a good work-life balance, then it will not be so bad.

      Explore other reviews about Progressive Insurance

      5.0
      Jul 15, 2026
      Customer service (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team culture and helpful leadership Clear growth opportunities within the company Competitive pay and strong benefits

      Cons

      High call volume and fast‑paced environment Emotionally demanding customer interactions Strict performance metrics that can feel pressure‑heavy

      2.0
      Jul 4, 2026
      Consumer resolution department
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, Ok opportunities to learn more but opportunities are becoming slim.

      Cons

      Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs

      2
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